Return and Exchange Policy

Aquadiva offers a 21 day return and exchange policy. Below is a list of typical issues that qualify as reasons for return, exchange or repair.

PLEASE DON'T EVER SEND AN UNWASHED GARMENT BACK TO US. IT IS NOT FAIR FOR OUR TEAM TO HAVE TO HANDLE DIRTY GARMENTS NO MATTER WHAT THE REASON FOR THE RETURN. IF AN UNCLEAN GARMENT IS SENT TO US, IT WILL BE RETURNED TO THE CUSTOMER AT THEIR EXPENSE.

When a customer IS eligible for a Refund or Exchange: The item(s) is in "as new condition" - not worn or damaged in any way. The item(s) size label is intact. The item(s) have a general manufacturing defect. The item(s) is being returned within 21 days of the customer receiving the item(s).

When a customer is NOT eligible for a Refund or Exchange: The item(s) has been damaged by consumer neglect. The item(s) elastic has perished. The item(s) straps have stretched. The item(s) lining has perished or disintegrated in some way. The item(s) has pilling or snags in the fabric, including damage that causes a fuzzy texture. The item(s) is being returned outside of our 21 day exchange period. Items(s) purchased in 'Sale' or other promotional activity are eligible for exchange only.

Return & Exchange Slip

If you have an issue with an item and believe you are eligible for a refund, repair or exchange, please print the return note below, complete the details and mail it along with the item to the address listed on the form.