• Shopping online is easy once you know how! Simply browse the Aquadiva webstore until you find a product that you are interested in.
• Choose your size, colour and any other options, and then click 'Add to Shopping Bag'. (This does not commit you to buying the item)
• After placing an item in your bag you may continue shopping. If you are finished proceed to the check out to pay for the item and complete your order.
  
• Once in the checkout area please complete the required information fields.
  
• If you have a promotional code, gift code or voucher please enter the code in the area provided.
  
• Pay for the item using your preferred method. Remember that our site is 100% safe and secure.
• You can remove anything in your bag by clicking on 'Remove', which is found next to the item in your shopping bag.
• You may see your bag at anytime by clicking on "My Shopping Bag" at the top of every page.
  
• If you are experiencing difficulty in ordering please contact us and we'll be glad to help you place an order.
• Sorry, but we do not accept phone orders.
  

• Personal information collected by Aquadiva during the sales process will not be shared with any external parties.
• Payment information is not stored. Any information entered into the online store is not visible to Aquadiva staff. Additionally, it is subject to the security measures employed by PayPal and Verisign –
  • PayPal is the world’s foremost and most trusted online payment service.
  • Verisign online security services. The Aquadiva site is secured by QuickSSL technology utilizing 128-bit SSL certificates that offer the highest level of encryption and data security possible.
• By providing our customers with these security measures Aquadiva can confidently offer the safest and most secure online shopping experience possible.

Why doesn't Aquadiva accept phone orders?

Phone orders are generally less secure than an online facility employing adequate security measures. When a customer gives their payment information to someone over the phone they run the risk of that individual being fraudulent or failing to dispose of the payment information correctly.

When using the Aquadiva webstore customers submit their payment information into a completely secure system. No payment information is viewed by anyone but the customer. By refusing to take this information over the phone risk and liability is reduced for both Aquadiva and the customer. Aquadiva staff may accept phone orders in exceptional circumstances only.


Still need help? Please contact us.